Return & Refund Policy
At Sovrano, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return in accordance with the terms below.
1. Eligibility for Returns
- You may return most new, unused items within 30 days of delivery.
- Items must be returned in their original condition: unworn, unwashed, with all tags attached and in the original packaging.
- We reserve the right to refuse returns that show signs of wear, damage, alteration, or are not in their original condition.
- Gift cards, final sale items, and personalized products are not eligible for return or refund.
2. Return Process
- Contact our Customer Care team at contact@sovranoclub.com with your order number and reason for return.
- You will receive instructions on how and where to send your return.
- Customers are responsible for the cost of return shipping, unless the product is faulty or we made an error in your order.
3. Refunds
- Once your return is received and inspected, we will notify you by email.
- If approved, a refund will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.
- Original shipping charges are non-refundable, unless the return is due to a fault or error on our part.
4. Exchanges
At this time, we do not offer direct exchanges. If you would like a different size or style, please return the item for a refund and place a new order.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us at contact@sovranoclub.com within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you.
6. Jurisdiction
This Return & Refund Policy complies with consumer rights and e-commerce regulations in the United States, United Kingdom, and Canada. Nothing in this policy affects your statutory rights under applicable law.
7. Contact Us
For any questions about returns or refunds, please contact our Customer Care team at: contact@sovranoclub.com
