Shipping policy

Shipping Policy

Thank you for shopping with Sovrano. This Shipping Policy applies to orders placed on our website and covers the United States, United Kingdom, and Canada. If you have any questions, please contact us at contact@sovranoclub.com.

1) Order Processing

  • Processing time: 1–3 business days (Mon–Fri, excluding holidays) from the moment your order is confirmed. Pre-orders or items noted as “made to order” may require additional time; the estimate will appear on the product page.
  • Order verification & changes: We begin processing quickly. If you need to change the shipping address or cancel, email us within 1 hour of checkout. We can’t guarantee modifications after processing begins.

2) Shipping Methods & Estimated Delivery

Transit times begin after your order has shipped. Estimates below exclude processing time and may vary due to carrier constraints, weather, remote locations, or customs.

  • United States
    • Standard: 5–10 business days
    • Expedited (where available): 2–5 business days
    • PO Boxes/APO/FPO: Standard service only (longer transit may apply)
  • United Kingdom
    • Standard: 5–10 business days
    • Expedited (where available): 3–6 business days
    • Remote areas/Northern Ireland: please allow extra time
  • Canada
    • Standard: 5–12 business days
    • Expedited (where available): 3–7 business days
    • Territories/remote addresses: additional time may apply

3) Shipping Fees

  • Rates are calculated at checkout based on destination, weight, and carrier availability.
  • From time to time, we may offer free or discounted shipping promotions; eligibility will be displayed at checkout.

4) Tracking & Delivery

  • When your order ships, you will receive a confirmation email with a tracking link.
  • Multiple-item orders may ship in separate parcels with individual tracking numbers.
  • High-value orders may require a signature upon delivery for security.

5) Customs, Duties & Taxes

Orders may be shipped from our domestic or international fulfillment partners. For deliveries to the UK and Canada, and for any cross-border shipments, import duties, taxes (e.g., VAT/GST), and brokerage fees may be charged by local authorities or carriers upon arrival. These charges are the customer’s responsibility and are not collected by Sovrano at checkout. We cannot predict the exact amount in advance.

6) Address Issues & Undeliverable Packages

  • Please ensure your shipping address is complete and accurate. We are not responsible for delays or losses due to incorrect or incomplete addresses.
  • If a parcel is returned to us as undeliverable (wrong address, unclaimed, refused), we will contact you. We can reship to a corrected address (additional postage may apply) or issue a refund minus original shipping costs, once the item is received back in original condition.

7) Delays, Lost or Stolen Packages

  • Carrier delays: Weather, customs, and carrier network disruptions can extend delivery times. We monitor your shipment and will assist where possible, but such delays are outside our control.
  • Marked delivered but not received: First, check with household members, neighbors, and your local carrier office. If you still cannot locate the package, contact us within 7 days of the delivery scan and we’ll help file a trace with the carrier. Resolution timelines depend on the carrier’s investigation.
  • Loss or damage in transit: Please email us within 7 days of the last tracking update (or receipt of a damaged parcel) with photos of the packaging and item so we can assist with a claim and next steps.

8) Split Shipments

To speed up delivery, items in the same order may ship separately from different facilities. You will receive tracking updates for each parcel.

9) Pre-Orders & Backorders

Estimated ship dates for pre-order/backorder items will appear on the product page and/or at checkout. Your entire order may be held until all items are ready to ship, or we may ship in parts at our discretion.

10) Risk of Loss

Title and risk of loss pass to you upon delivery to the carrier. We will assist you in working with the carrier to resolve delivery issues as described above.

11) Changes to This Policy

We may update this Shipping Policy to reflect operational or legal changes. The latest version will always be available on this page and is effective upon posting.

12) Contact

For any shipping questions, please contact Customer Care at contact@sovranoclub.com.

Last Updated: September 2025

Free shipping

Elegance delivered to your door, at no extra cost.

Secure Payment

Shop with confidence through encrypted and trusted methods.

Customer Care

Our dedicated team is here to assist you, every step of the way.

30-Day Guarantee

Try Sovrano risk-free – returns made simple and secure.